At FrenchyShapes, every order is unique and prepared with the utmost care. Below is everything you need to know regarding the shipping of your creations and our returns policy.

📦 SHIPPING

1. Manufacturing and Shipping Lead Times

As all our products are personalized and made to order, a production lead time is required prior to shipping.
Average manufacturing time: 2 business days
Shipping time: Once your creation is completed, it is handed over to our carrier. Delivery then generally takes 2 to 3 business days within Metropolitan France and between 3 to 7 days internationally.
Note: These timeframes are provided for information purposes only and may vary slightly during peak periods (end-of-year holidays, sales, etc.).

2. Delivery Rates and Zones

We deliver to Metropolitan France, Belgium, Switzerland, Europe, and Worldwide.
Shipping costs are calculated based on the weight and destination of your order. The exact rate will be indicated in your cart prior to payment validation.

3. Order Tracking

As soon as your parcel leaves our workshop, you will receive a confirmation email containing a tracking number. This will allow you to track the routing of your creation to your doorstep.

↩️ RETURNS AND REFUNDS

1. Exception for Customized Products (NO RETURNS)

Customer satisfaction is our priority. However, in accordance with Article L.221-28 of the French Consumer Code, the 14-day right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized.
Because your creation has been manufactured specifically for you (choice of colors, shapes, text, etc.), we cannot accept any return, exchange, or refund in the event of a change of mind or an error made during ordering (typographical error in a first name, incorrect size selection, etc.).
We therefore urge you to carefully verify all information (spelling, selected options) before validating your cart.

2. What to do if my product arrives damaged or presents a defect?

We package our products with the utmost care, but transport incidents may (rarely) occur. Likewise, should we have made an error during the manufacturing of your order (which does not correspond to what you validated), we shall assume full liability!
Procedure in the event of an issue upon receipt:
Contact us within a maximum period of 3 days following the receipt of your parcel.
Send us an email at frenchyshapes@gmail.com with the following elements:
Your order number.
A clear description of the issue (damaged product, error on our part).
Several clear photographs of the item and its packaging (the outer cardboard box is often required for filing a claim with the carrier).
Our team will review your request as promptly as possible. If the defect or error is proven, we will proceed, as appropriate, with the replacement of the item at our expense or issue a refund.

3. Unclaimed Parcels or Parcels Returned to Sender

If the parcel is returned to us because the address provided was incomplete/incorrect, or if it was not collected from a pick-up point within the allotted time, reshipment costs shall be borne by the Customer. No refund may be claimed for the order under these circumstances, given the personalized nature of the products.

Questions or concerns?

Do not hesitate to contact us via our Contact Form or directly at frenchyshapes@gmail.com. We are here to assist you!